FB99 FAQ — Your Questions, Answered

Yes. You must be at least 18 years old to register and play on FB99. This is a strict requirement and applies to all games including Sports Betting, Color Prediction, Go Rush, and all other FB99 games. If we find that an account belongs to someone under 18, the account will be closed immediately and any balance will be forfeited. Please visit our Responsible Gaming page for more information.

On the login page, tap "Forgot Password" and enter the mobile number linked to your FB99 account. You'll receive an OTP on that number. Enter the OTP, set a new password, and you're back in. If you no longer have access to your registered mobile number, contact our support team via live chat and we'll help you recover your account.

No. Each player is allowed one FB99 account only. Creating multiple accounts is against our Terms and Conditions and may result in all accounts being permanently suspended and balances being forfeited. If you already have an account and are having trouble logging in, please use the password reset option or contact support — do not create a new account.

To update your registered mobile number or other personal details, contact our 24/7 support team via live chat or email at [email protected]. For security reasons, changes to core account details require identity verification before they are processed.

FB99 supports bKash, Nagad, and Rocket for both deposits and withdrawals. These are the most widely used mobile wallets in Bangladesh, so most players can fund their account and receive payouts without needing a bank account or credit card. All three methods are available 24 hours a day, 7 days a week.

Deposits via bKash, Nagad, and Rocket are credited to your FB99 account instantly in most cases. If your deposit hasn't appeared within 10 minutes, take a screenshot of your payment confirmation and send it to our support team via live chat. We'll resolve it quickly.

Most FB99 withdrawals are processed within a few minutes. In some cases, during peak hours or for larger amounts, it may take up to 30 minutes. Withdrawals are sent directly to your bKash, Nagad, or Rocket number. Make sure the mobile wallet number in your FB99 account matches the one you want to receive funds on.

The minimum deposit on FB99 is 100 BDT. The minimum withdrawal is also 100 BDT. There is no maximum deposit limit. For withdrawals, higher amounts may require additional verification. If you have questions about limits on your specific account, contact our support team.

Withdrawals can be rejected for a few reasons: the mobile wallet number on your account doesn't match your registered number, your account has an active bonus with unmet wagering requirements, or there's a security flag on your account. Check your account details first, and if the issue persists, contact our 24/7 support team via live chat for a fast resolution.

New FB99 players receive a 100% welcome bonus on their first deposit. If you deposit 500 BDT, you start with 1,000 BDT in your account. The bonus is applied automatically — no promo code needed. Just register, make your first deposit, and the bonus is credited instantly. Minimum deposit to qualify is 100 BDT.

Wagering requirements mean you need to bet a certain amount before you can withdraw bonus funds. For example, if the wagering requirement is 10x and you received a 500 BDT bonus, you need to place bets totalling 5,000 BDT before the bonus converts to withdrawable cash. The exact wagering requirement for each promotion is shown in the promotion details inside your FB99 account.

Yes. FB99 regularly offers reload bonuses, cashback promotions, and game-specific offers for existing players. Promotions are announced through the FB99 app and via SMS to your registered number. Make sure you have the FB99 app installed and notifications enabled so you never miss a promotion.

No. Bonus funds must meet the wagering requirements before they can be withdrawn. However, any winnings generated from your own deposited funds (not bonus funds) can be withdrawn at any time. If you want to withdraw before meeting the wagering requirement, the bonus amount will be deducted from your balance first.

FB99 offers Sports Betting, Color Prediction, Go Rush, Tongits Go, Slide, Double Exposure Blackjack, and Racing. Sports Betting covers cricket, football, kabaddi, and more with live in-play markets. Color Prediction and Slide are fast prediction games with rounds every few minutes. Go Rush is a crash game. Tongits Go and Double Exposure Blackjack are card and table games. Racing offers virtual races around the clock. Visit the Games page for a full overview.

In Color Prediction, you choose a colour before each round and place your bet. When the round ends, a colour is revealed. If your colour matches, you win based on the odds for that colour. Rounds last around three minutes, so results come in fast. It's one of the simplest FB99 games and a great starting point for new players.

Go Rush is a crash game. After placing your bet, a multiplier starts climbing from 1x. You need to cash out before the multiplier crashes. The longer you wait, the higher your potential payout — but if the multiplier crashes before you cash out, you lose your bet. You can set an automatic cash-out target or cash out manually. It's fast, unpredictable, and one of the most popular FB99 games.

Yes. FB99 Sports Betting offers live in-play cricket betting with markets that update in real time as the match progresses. You can bet on match winner, next wicket, runs in an over, player performance, and many more markets. Bangladesh Premier League, IPL, international Test matches, and T20 tournaments are all covered.

Yes. All FB99 games use certified random number generation (RNG) systems to ensure fair and unpredictable outcomes. No player, including FB99 staff, can predict or influence the result of any game round. Sports Betting odds are set based on real-world data and market analysis. FB99 is committed to providing a fair gaming environment for all players.

Yes. FB99 uses SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are never sold or shared with third parties. For full details on how we handle your data, read our Privacy Policy.

If you suspect unauthorised access to your FB99 account, change your password immediately using the "Forgot Password" option on the login page. Then contact our support team via live chat right away so we can review your account activity and secure it. Never share your FB99 password or OTP with anyone — FB99 staff will never ask for your password.

Yes. FB99 takes responsible gaming seriously. You can set deposit limits, session time limits, and self-exclusion periods directly from your account settings. If you feel your gaming is becoming a problem, visit our Responsible Gaming page for tools and resources to help you stay in control. All FB99 games are for adults aged 18 and above only.

The FB99 app is free to download. Visit the App page on our website and follow the instructions for your device. The app is available for both Android and iOS. On Android, you may need to allow installation from unknown sources in your phone settings before installing the APK file.

The FB99 app works on Android 6.0 and above, and iOS 12 and above. It's optimised for all screen sizes and works well even on budget Android phones with limited RAM. If you're on an older device and the app runs slowly, try clearing your phone's cache or restarting before launching the app.

Yes. All FB99 games are accessible through your mobile browser at fb99.app without downloading anything. The mobile website is fully responsive and works on Chrome, Firefox, and Safari. However, the app offers faster load times, push notifications for promotions, and a smoother overall experience — so we recommend downloading it if you play regularly.