FB99 Privacy Policy

Welcome to FB99. We are committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how FB99 collects, uses, stores, and safeguards your personal data when you visit fb99.app, create an account, make a deposit, or interact with any part of the FB99 platform.

This policy applies to all users of the FB99 platform, including registered players and visitors who browse the site without registering. It should be read alongside the FB99 Terms and Conditions and the Responsible Gaming policy.

FB99 takes data privacy seriously. We collect only what we need, we use it only for the purposes described in this policy, and we never sell your personal information to third parties. If anything in this policy is unclear, please reach out to our support team before using the platform.

FB99 collects personal data in the following ways:

Data you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number and email address
• Payment account details (bKash, Nagad, or Rocket number) used for deposits and withdrawals
• Identity verification documents (such as a national ID card) when requested
• Any information you provide when contacting FB99 support

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited on fb99.app and time spent on each page
• Betting and gaming activity, including game history, bet amounts, and outcomes
• Login timestamps and session duration

FB99 does not collect sensitive personal data such as biometric data, health information, or financial data beyond what is necessary to process your transactions on the platform.

FB99 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your FB99 account, verify your identity, and keep your account secure.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial activity on your account.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the FB99 support team.
• Platform improvement: To understand how players use the FB99 platform so we can improve the user experience, fix issues, and develop new features.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to apply responsible gaming tools where appropriate.
• Legal compliance: To comply with applicable laws and regulations, including requirements to verify player identity and report suspicious activity to relevant authorities.
• Communications: To send you important account notifications, updates to our policies, and — where you have opted in — promotional offers from FB99.

FB99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

FB99 processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the FB99 service to you under the Terms and Conditions you agreed to when registering.
• Legal obligation: FB99 is required by law to verify player identities, maintain transaction records, and report certain activities to regulatory authorities.
• Legitimate interests: FB99 has a legitimate interest in keeping the platform secure, preventing fraud, and improving the service for all players.
• Consent: Where FB99 sends you promotional communications, this is done on the basis of your consent. You can withdraw this consent at any time by contacting support.

FB99 does not sell, rent, or trade your personal data to any third party. However, FB99 may share your data in the following limited circumstances:

• Payment providers: FB99 shares the minimum necessary data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for the data they hold.
• Identity verification services: When verifying your identity, FB99 may use a third-party verification service. This service receives only the data necessary to complete the verification.
• Legal authorities: FB99 may disclose your data to law enforcement agencies, regulatory bodies, or courts where required to do so by law or by a valid legal order.
• Business transfers: In the event that FB99 is acquired by or merged with another company, your data may be transferred as part of that transaction. You will be notified of any such change.

FB99 retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by law or for legitimate business purposes such as resolving disputes or preventing fraud.

• Account data: Retained for the duration of your account and for up to 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years to comply with financial regulations.
• Support communications: Retained for up to 2 years after the last interaction.
• Device and session data: Retained for up to 12 months for security and fraud prevention purposes.

When your data is no longer required, FB99 will delete or anonymise it securely. You may request early deletion of your data in certain circumstances — see Section 9 for details.

FB99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

• All data transmitted between your device and fb99.app is encrypted using SSL/TLS technology.
• Account passwords are stored using industry-standard hashing — FB99 staff cannot see your password.
• Access to personal data within FB99 is restricted to staff who need it to perform their job functions.
• FB99 systems are monitored continuously for suspicious activity and potential security threats.
• Regular security reviews are conducted to identify and address vulnerabilities.

While FB99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your FB99 account has been compromised, contact our support team immediately at [email protected].

FB99 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is how we use them:

FB99 does not use advertising cookies or tracking cookies that follow you across other websites. You can manage cookie preferences through your browser settings. Note that disabling essential or security cookies may affect your ability to use the FB99 platform.

As a user of the FB99 platform, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data FB99 holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask FB99 to correct it.
• Right to erasure: In certain circumstances, you can ask FB99 to delete your personal data. Note that some data must be retained for legal compliance reasons and cannot be deleted on request.
• Right to restrict processing: You can ask FB99 to limit how your data is used in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where FB99 processes your data on the basis of consent (such as for promotional communications), you can withdraw that consent at any time.
• Right to object: You can object to FB99 processing your data for certain purposes, including direct marketing.

To exercise any of these rights, contact the FB99 support team at [email protected]. FB99 will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request.

The FB99 platform is strictly for users aged 18 and over. FB99 does not knowingly collect personal data from anyone under the age of 18. If FB99 discovers that a minor has registered an account, the account will be closed immediately, all data associated with the account will be deleted, and any deposits will be returned.

If you believe that a minor has registered on FB99, please contact us immediately at [email protected] so we can take appropriate action.

FB99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that affect how we use your personal data, FB99 will make reasonable efforts to notify you directly — either by email or through an in-platform notification — before the changes take effect.

Your continued use of the FB99 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way FB99 handles your personal data, please get in touch with our support team. We're available 24 hours a day, 7 days a week.