Player Wellbeing

FB99 Responsible Gaming

Gaming on FB99 should always be fun — never stressful, never a burden. This page is here to help every player in Bangladesh understand how to keep gaming enjoyable, recognise when it stops being fun, and access the tools FB99 provides to stay in control.

18+ Only
Free Player Tools
24/7 Support
🛡️
Your Wellbeing Comes First
Set your own deposit limits
Take a break or self-exclude
Session time reminders
24/7 support team access
Strict 18+ age verification
Our Commitment

Gaming Should Always Stay Fun

At FB99, responsible gaming is not just a policy we put on a page and forget about. It is something we think about every day when building and running this platform for players across Bangladesh. We genuinely want every person who plays on FB99 to have a good time — and to walk away feeling fine, not stressed.

The reality is that for most people, online gaming is a form of entertainment. You play a few rounds of Color Prediction, place a bet on a Sports match, or try your luck on Go Rush — and it's fun. But for a small number of people, gaming can start to feel like something they can't control. That's when it stops being entertainment and starts being a problem.

FB99 takes that seriously. We have built a set of responsible gaming tools directly into the platform so that every player has the means to stay in control. These tools are free, easy to use, and available to every registered player at any time. You don't need to explain yourself or justify why you want to use them — they're there for you, no questions asked.

This page explains what responsible gaming means on FB99, what tools are available to you, how to recognise if gaming is becoming a problem, and how to get help if you need it. Please read it carefully — it could make a real difference.

Remember: Gaming on FB99 is meant to be a form of entertainment. Never bet money you cannot afford to lose, and never chase losses. If gaming stops feeling fun, it's time to take a break.

The Golden Rules of Responsible Gaming
1

Only play with money you can afford to lose. Your rent, food, and bills come first — always.

2

Set a budget before you start and stick to it. Decide your limit before you open the app, not after.

3

Never chase losses. If you've had a bad session, stop. Trying to win back losses usually makes things worse.

4

Take regular breaks. Set a time limit for each session and step away when it's up.

5

Never play when you're upset, tired, or under the influence. Good decisions come from a clear head.

6

Gaming is entertainment, not income. Don't rely on FB99 winnings to pay for everyday expenses.

Built-In Protection

Responsible Gaming Tools on FB99

Every FB99 player has free access to these responsible gaming tools. You can activate any of them at any time by contacting our support team at [email protected].

Deposit Limits

Set a daily, weekly, or monthly deposit limit on your FB99 account. Once your limit is reached, you won't be able to deposit more until the period resets. This is one of the most effective ways to keep your spending under control.

Session Time Reminders

It's easy to lose track of time when you're playing. FB99 can send you a reminder notification after you've been playing for a set amount of time — 30 minutes, 1 hour, or whatever works for you — so you can decide whether to keep going or take a break.

Cool-Off Period

If you feel like you need a short break from FB99, you can request a cool-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily suspended and you won't be able to log in or place bets.

Self-Exclusion

If you feel that gaming has become a serious problem, you can request a long-term self-exclusion from FB99. This closes your account for a minimum of 6 months. During self-exclusion, FB99 will also stop sending you any promotional communications.

Loss Limits

Set a maximum amount you're willing to lose in a given period. Once you hit that limit, FB99 will prevent further betting until the period resets. This tool is especially useful if you find it hard to stop after a losing streak.

24/7 Support Access

Our support team is available around the clock. If you're worried about your gaming habits, or if you want to activate any of the tools above, just reach out. You don't need to explain yourself — we're here to help, not to judge.

How to Use Them

Activating Your Player Tools

All responsible gaming tools on FB99 are free and available to every registered player. To activate any tool, simply contact the FB99 support team via email at [email protected] and let them know which tool you want to use and what settings you'd like.

Requests to increase a deposit limit or shorten a cool-off period will not be processed immediately — there is a mandatory 24-hour waiting period to make sure the decision is considered, not impulsive. Requests to reduce limits or extend exclusions are processed right away.

If you request self-exclusion, FB99 will close your account within 24 hours of receiving your request. You will not be able to reopen the account until the exclusion period has fully expired, and even then you will need to contact support to reactivate.

Important: If you are in self-exclusion, please do not attempt to open a new FB99 account. Doing so is a breach of our Terms and Conditions and any winnings from a self-excluded account may be forfeited.

Step 1 — Contact Support

Email [email protected] or use the live chat on the FB99 platform. Tell the team which tool you want to activate.

Step 2 — Verify Your Identity

For security, the support team may ask you to confirm your identity before making changes to your account settings.

Step 3 — Set Your Parameters

Tell the team what limits or timeframes you want. For example: "I want a weekly deposit limit of 500 BDT" or "I want a 7-day cool-off period."

Step 4 — Confirmation

The support team will confirm when your tool has been activated. Restrictions take effect immediately; limit increases take 24 hours.

Self-Check

Is Gaming Still Fun for You?

Most people who play on FB99 enjoy it as a hobby and keep it under control without any issues. But it's worth checking in with yourself from time to time. The questions on the right are a simple self-assessment — be honest with yourself when you answer them.

If you answer "yes" to two or more of these questions, it may be a sign that gaming is starting to affect your life in a negative way. That doesn't mean you have a serious problem — but it does mean it's worth taking a step back and thinking about whether you want to use some of the responsible gaming tools available on FB99.

If you answer "yes" to four or more, we strongly encourage you to take a break and consider speaking to someone you trust about how you're feeling. You can also contact the FB99 support team — we're here to help.

Visit Our FAQ
Answer Honestly — This Is Just for You
1
Do you spend more money on gaming than you originally planned to?
2
Have you ever borrowed money or sold something to fund your gaming?
3
Do you find yourself thinking about gaming when you're doing other things?
4
Have you tried to cut back on gaming but found it difficult?
5
Do you feel restless or irritable when you're not able to play?
6
Have you hidden your gaming activity from family or friends?
7
Do you keep playing to try to win back money you've already lost?
8
Has gaming caused problems in your relationships, work, or finances?

If you answered yes to 2 or more: Consider using FB99's responsible gaming tools. If you answered yes to 4 or more, please take a break and reach out to our support team.

Common Questions

Responsible Gaming FAQ

Contact the FB99 support team at [email protected] and tell them you want to set a deposit limit. Let them know whether you want a daily, weekly, or monthly limit and what the amount should be. The limit will be applied to your account immediately.

No. Self-exclusion on FB99 is a firm commitment. Once activated, it cannot be reversed until the full exclusion period has expired. This is intentional — it ensures that the tool is effective and not undermined by impulsive decisions. After the period expires, you must contact support to reactivate your account.

Any remaining balance in your FB99 account at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, or Rocket). This process is handled by the support team and typically completed within 3 business days.

Yes, absolutely. FB99 requires all players to be at least 18 years old. We verify age during registration and may request identity documents at any time. Any account found to belong to a minor will be closed immediately and all funds returned. If you suspect a minor is using FB99, please report it to [email protected].

Yes. If you activate a cool-off period or self-exclusion, FB99 will immediately stop sending you any promotional emails, SMS messages, or in-platform offers. You can also request to be removed from all marketing communications at any time, even without activating a formal tool, by contacting support.

You can request a full history of your gaming activity, deposits, and withdrawals from the FB99 support team at any time. Reviewing your history is a good habit — it helps you see clearly how much time and money you're spending on the platform.
18+ Policy

Protecting Young People

FB99 has a strict minimum age policy. You must be at least 18 years old to register an account and play on the FB99 platform. This is not just a rule — it is something we actively enforce.

During registration, every player is required to confirm their age. FB99 may request identity documents at any point to verify that a player meets the minimum age requirement. Any account found to belong to someone under 18 will be closed immediately, all funds will be returned, and the matter may be reported to relevant authorities.

If you share a device with younger family members, we strongly recommend using a password or PIN to prevent them from accessing your FB99 account. Never share your login credentials with anyone, especially minors.

If you believe a minor has accessed or registered on FB99, please contact us immediately at [email protected]. We will investigate and take action promptly.

Age Verification at Registration

Every new FB99 account requires age confirmation. Players may be asked to submit a national ID card or other valid document.

Secure Your Account

Use a strong, unique password for your FB99 account and never share it. If you share a device, log out after every session.

Report Underage Access

If you suspect a minor has accessed FB99, report it to [email protected] immediately. We take these reports seriously.

Immediate Account Closure

Any account confirmed to belong to a minor is closed immediately, funds are returned, and the case is reviewed by our compliance team.

Play Smart, Play Safe

Enjoy FB99 — Always on Your Terms

FB99 is built for entertainment. Register today and enjoy Sports Betting, Color Prediction, Racing, and more — with full access to our responsible gaming tools from day one. Play at your own pace, on your own terms.

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